Frequently Asked Questions

Everything you need to know about shopping with Cross Stitch

What is your shipping policy for domestic and international orders?

We offer standard and expedited shipping. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on the destination and customs processing.

How can I track the status of my order?

Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to the courier's website to monitor your delivery in real-time.

What is your return and exchange policy?

We accept returns and exchanges within 14 days of delivery, provided the items are unworn, unwashed, and have all original tags attached. Please note that sale items are final sale.

Which payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and Cash on Delivery (COD) for eligible domestic locations.

How do I ensure I choose the correct size?

Each product page features a detailed 'Size Guide' with specific measurements in inches and centimeters. We recommend comparing these measurements against a similar garment you already own for the best fit.

Are the colors of the products accurate on the website?

We strive to display our products as accurately as possible. However, due to different screen calibrations and lighting environments, slight variations in color may occur.